Delete your Aureli Studio account
You can delete your Aureli Studio app account and its data at any time, with or without the app. The app is provided by БОДИ КЮ ЕООД (Aureli Studio).
Option 1: In the app
- Open the Aureli Studio app and sign in.
- Go to Profile → Delete account.
- Confirm. Your account is deleted immediately.
Option 2: Without the app
Send us an email from the address you registered with, and we will delete your account and confirm by email within 30 days (usually within a few working days).
Email a deletion requestWhat is deleted
- Your name, email address, phone number and password
- Your membership card, packages and remaining sessions
- Your check-in history, staff notes and the copy of your upcoming bookings shown in the app
- Your date of birth, and your Aureli Privileges level and gifts
- Your Terms acceptance record, email and notification preferences, and the push notification identifiers of your phones
What we keep, and for how long
- Invoices and accounting records, for the period required by Bulgarian accounting and tax law (up to 10 years).
- Encrypted database backups, which are overwritten within 30 days.
- Crash reports, which are not linked to your name or email and are deleted automatically within 90 days.
Deletion is permanent and cannot be undone. Unused sessions in your packages are lost. Bookings made through Setmore are stored by Setmore; tell us in your email if you want them deleted too.
Delete only some of your data
You don't have to delete your account to remove some of your data:
- Date of birth: remove it yourself in the app under Profile → Personal information.
- Notifications: turn them off in Profile → Notifications or in your phone's settings. Signing out removes your phone's notification identifier.
- Anything else (for example your phone number or check-in history): email us from the address you registered with and tell us what to delete. We will delete it and confirm by email within 30 days.
More details are in our Privacy Policy.
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